Shipping, Returns and Warranty
SHIPPING & DELIVERY
Your order will take approximately 5-10 business days to arrive depending on location. Currently, we ship within Canada and the Continental United States (excludes Hawaii, Puerto Rico, and Alaska).
RETURNS & REPLACEMENTS (ONLINE PURCHASES ONLY)
Online purchases may be returned prepaid within 21 days of receipt but must be in new and unused condition, complete with all original packaging, accessories, instruction manuals, etc. Unfortunately, shipping charges are not refundable. Only items bought online may be returned. Please contact our Returns Department at RMA@salton.com for an RMA No. (Return Merchandise Authorization) You will need to provide the reason for return, model number, your name, address and phone number. You will have 30 days from issuance of RMA number to return the goods to our warehouse. Returns sent with an expired or no RMA number may be refused or delayed.
Guidelines for Returns:
- Contact Customer Service at service@salton.com to receive a Return Merchandise Authorization (RMA) Number; to ensure the purchase is credited accurately. Please include your name, phone number, order number, and reason for the return.
- Only merchandise purchased at www.salton.com will be accepted.
- Returns will only be credited back to the credit card on which the purchase was made.
- To refund a product, please provide us with your name, address and telephone number. This information is collected, retained and used in accordance with Salton’s Privacy Policy to ensure that refunds are valid
Non-Returnable Items: Items that are not complete, in used condition or beyond 21 days of delivery may not be returned. When you have your RMA number, please package your product carefully with original packaging and all parts and ship it prepaid to:
SALTON CANADA ONLINE RETURNS
Unit A, 3195 Ch Bedford
Montreal, QC
H3S 1G3
(514) 685-3660
After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable, by the original payment method, minus original shipping charges. Please allow up to 14 business days for your refund to be processed.
SERVICE & PARTS
Please contact our Customer Service Department at service@salton.com for warranty, repairs or parts. For warranty to be honored, you must provide a proof of purchase.
LIMITED WARRANTY
Salton warrants all appliances manufactured by Salton Appliances (1985) Corp shall be free from defects in material and workmanship for a period of one (1) year from the date of original purchase.
Salton, at its sole discretion during this warranty period, will repair or replace a defective product or issue a refund. Any refund to the purchaser will be at a pro-rated value based on the remaining period of the warranty. All liability is limited to the amount of the purchase price.
This warranty covers normal domestic usage. It does not cover damage that occurs in shipment, or failure that results from alteration, accident, misuse, abuse, glass breakage, neglect, improper maintenance, use contrary to the operating instructions or commercial use. This warranty is not available to retailers or other commercial purchasers or owners.
The original sales receipt is the only acceptable proof of purchase.
This warranty does not include the cost of shipping, which is to be borne by the customer.
This warranty applies to products purchased from May 1st 2026. For products purchased earlier, refer to the warranty in the instruction manual that came with the product.