Chauffe-Plats Hotray® Sans Cordon

Shipping & Delivery

Your order will take approximately 5-10 business days to arrive depending on location.

Returns & Replacements (on-line purchases only)

On-line purchases may be returned prepaid within 21 days of receipt but must be in new and unused condition, complete with all original packaging, accessories, instruction manuals, etc. Unfortunately, shipping charges are not refundable. Only items bought on-line may be returned.  Please contact our Returns Department at [email protected] for an RMA No. (Return Merchandise Authorization) You will need to provide the reason for return, model number, your name, address and phone number. You will have 30 days from issuance of RMA number to return the goods to our warehouse. Returns sent with an expired or no RMA number may be refused or delayed.

Non-Returnable Items: Items that are not complete, in used condition or beyond 21 days of delivery may not be returned. When you have your RMA number, please package your product carefully with original packaging and all parts and ship it prepaid to:

SALTON CANADA ON-LINE RETURNS
81A Brunswick
Dollard des Ormeaux, Qc
H9B 2J5

After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable, by the original payment method, minus original shipping charges. Please allow up to 14 business days for your refund to be processed.

Service & Parts

Please contact any of our Service Centers about warranty, repairs or  parts. For warranty to be honored, you must provide a proof of purchase.  You may also contact our Customer Service Department at [email protected]

Warranty

Please refer to the Instruction Manual that came with your product for warranty period and information. Instruction Manuals can also be found on our website. If your product becomes defective within the warranty period, please return to the retailer from whom it was purchase, If the retailer’s warranty period has expired, contact one of our Service Centers or   the Salton Customer Service Department at servi[email protected] At the discretion of Salton, your ‘in-warranty’ product will either be repaired or, if necessary, replaced.