Shipping, Returns and Warranty


Your order will take approximately 5-10 business days to arrive depending on location. Currently, we ship within Canada and the Continental United States (excludes Hawaii and Alaska).


Online purchases may be returned prepaid within 21 days of receipt but must be in new and unused condition, complete with all original packaging, accessories, instruction manuals, etc. Unfortunately, shipping charges are not refundable. Only items bought online may be returned.  Please contact our Returns Department at for an RMA No. (Return Merchandise Authorization) You will need to provide the reason for return, model number, your name, address and phone number. You will have 30 days from issuance of RMA number to return the goods to our warehouse. Returns sent with an expired or no RMA number may be refused or delayed.

Guidelines for Returns:

  • Contact Customer Service at or to receive a Return Merchandise Authorization (RMA) Number; to ensure the purchase is credited accurately. Please include your name, phone number, order number, and reason for the return.
  • Only merchandise purchased at will be accepted.
  • Returns will only be credited back to the Paypal account/Credit card on which the purchase was made.
  • To refund a product, please provide us with your name, address and telephone number. This information is collected, retained and used in accordance with Salton’s Privacy Policy to ensure that refunds are valid

Non-Returnable Items: Items that are not complete, in used condition or beyond 21 days of delivery may not be returned. When you have your RMA number, please package your product carefully with original packaging and all parts and ship it prepaid to:

81A Brunswick
Dollard des Ormeaux, Qc
H9B 2J5
514 685-3660

After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable, by the original payment method, minus original shipping charges. Please allow up to 14 business days for your refund to be processed.


Please contact our Customer Service Department at for warranty, repairs or parts. For warranty to be honored, you must provide a proof of purchase.


Please refer to the Instruction Manual that came with your product for warranty period and information. Instruction Manuals can also be found on our website. If your product becomes defective within the warranty period, please return to the retailer from whom it was purchased. If the retailer’s warranty period has expired, contact the Salton Customer Service Department at At the discretion of Salton, your ‘in-warranty’ product will either be repaired or, if necessary, replaced.